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Dominion Dental Launches New Customer Experience

Apr 23, 2013

Dominion Dental Launches New Customer Experience

Photo source: elinext.com

Many insurance companies and professionals in the healthcare industry are constantly looking for new and imaginative ways of connecting with their customers through technology.

Yesterday Dominion Dental Services of Alexandria, Virginia, whose dental plans are offered through the Dental Insurance Store, announced two new online portals designed to provide members a better means of managing their benefits online. One portal is for members with individual plans and the other for group administrators.

Dominion says their new portals will allow members to:

  • Print ID cards on the spot
  • Budget the cost of their next dental visit with Dominion’s Cost Calculator
  • View claims information such as Evidence of Benefits, claims, etc.
  • Access educational resources about dental and vision health
  • Go paperless with electronic access to claims and policy documents

Dominion members enrolled through individual and association programs via direct billing can also add dependents, review their payment history and change their payment methods. Both portals have improved navigation, a new streamlined appearance and a personalized Message Center that notifies users about new announcements or policy documents.

“We are committed to creating innovative, hassle-free solutions for our clients," said Dominion President Mike Davis. “We believe we have created a platform that will help users accomplish this while also providing the necessary tools to maximize their benefits."

Dominion Dental is a leading provider and administrator of dental and vision benefits in the Mid-Atlantic, including Maryland, Pennsylvania, Virginia, Delaware and the District of Columbia.  To view Dominion Dental plans in your area, please visit our dental insurance quote provider, or call a licensed agent at 888-299-6441.

Source: Dominion Dental Services



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